Health & Safety
ASPEN STREET LODGE HEALTH & SAFETY PROTOCOLS
The Aspen Street Lodge continues to monitor the guidance from the Centers for Disease Control and Prevention (CDC) and is following all health and safety guidelines provided by the local department of health. All health and service practices are subject to change.
With the current world landscape and given our boutique size we will only be accepting full lodge buyouts to allow our guests/groups to create a safe and comfortable “bubble” within.
Please review our policies & procedures below prior to your stay at the Aspen Street Lodge.
- The Pitkin County Board of Public Health announced that effective December 14, 2020, all travelers coming to Pitkin County must complete a Traveler Affidavit prior to arrival. Travelers must receive a negative COVID-19 result within 72 hours of arrival and have been symptom-free for 10 days prior to travel. We ask that you comply with all county requirements so that we provide as safe an environment as possible for all of our guests and employees. This process will rely on honesty and personal responsibility in order to help maintain a healthy community and keep the resort and the towns open. Please visit the Pitkin County website for further details and frequently asked questions.
- Pitkin County continues to update Public Health Orders. Please stay informed of current Pitkin County guidelines.
- If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.
- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements.
- Currently, the local government requires facial coverings to be worn in public buildings, businesses and restaurants until seated at a table, and outside if unable to stay 6 feet away from others.
- The City of Aspen has a mandatory face mask zone in place encompassing most of the business and residential areas, including Gondola Plaza at the base of Aspen Mountain and surrounding downtown area.
- Per Pitkin County Safety Guidelines, the Aspen Street Lodge, like all hotel operators, is required to inform guests about the need to practice physical distancing and mask wearing. All guests are also asked to take the Pitkin County Pledge: adhering to the 5 Commitments of Containment and avoiding the 3C’s to ensure our community is safe and continues to stay open and welcome to all guests.
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer is conveniently located throughout the property for guest and employee use.
- Signage has been placed throughout the property to remind guests what is recommended for social distancing, Personal Protection Equipment (PPE) and health guidelines.
- Staff are required to complete a daily health log with the General Manager. Any staff who have reason to believe they may have been exposed to Covid-19 or the flu, or are showing symptoms of either, will have access to a time-off program and will not be allow back to work until a proven negative COVID-19 test, or after quarantining for Pitkin County’s minimum requirement of 10 days from signs or symptoms.
- All employees are required to wear face masks or appropriate coverings. We are practicing social distancing whenever possible. Guests will notice the hotel staff communicating via text, phone call and email, on-property meals are properly spaced, private transportation options are available.
- During your stay we will inform all guests if an employee or another guest tests positive for COVID-19 as soon as we are able. Names will not be used per HIPPA.
- Housekeeping service is provided twice daily.
- If service is declined by the guest, cleaning products and fresh linens can be provided upon request.
- Guest(s) may not be present in the room during daily service or turn down service.
- Housekeepers are allotted additional time to clean and sanitize each room.
- Housekeepers are required to wear gloves and masks.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay.
Pool & Hot Tub
- Party sizes will be limited to established maximums as recommended by CDC or local and state government.
- An attendant will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be placed near each entry.
- High touch areas are sanitized frequently.
- All games and the bar with be sanitized frequently and wipes are set out conveniently for guest usage.
Please note, the following policies and procedures are subject to change based on guidance from the Centers for Disease Control (CDC) and health authorities. Stay up-to-date on Pitkin County’s Covid-19 guidelines. Should you require medical assistance in Aspen, please contact the award-winning Aspen Valley Hospital at (970) 925-1120.
View Aspen Snowmass’ on-mountain operating procedures relating to lift tickets, rentals, dining and more. For the best contactless experience in-resort, view the Aspen Snowmass Touchless Guide and download the Aspen Snowmass app on your mobile device prior to your arrival to Aspen.